Shipping & Returns

Returns Policy

You may return new, unopened items within 3 business days of delivery for a full refund or equal exchange only if the product you received is different from the product you ordered - as a result from an error in the fulfillment of your order by DLu Cosmetics, LLC. We'll also pay the return shipping costs if the return is a result of our error.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.


At this time, we only ship to the continental United States and it's territories. 

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping option you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.



Updates to Store Policies


‚ÄčDLu Cosmetics may revise these Store Policies at any time. By using any of the DLu Cosmetics sites and pages, you agree to be bound by any such revisions. Accordingly, you should periodically visit this page to determine the current Store Policies to which you are bound. Certain Store Policies may be modified, deleted, addended, and/or superceded by expressly designated legal notices or Store Polices located on particular pages on this Site.